This page will help you plan your group visit.

It includes information about the booking process, payments, the format of a group visit, as well as information that will help you to write a risk assessment.

At a glance:

  • We can accommodate groups of up to 20
  • Allow 1½ to 2 hours in the museum
  • The price is £12 (adults) or £6 for (students/seniors), plus a one-off £60 for facilitated and out-of-hours visits
  • The minimum group size is 10 people
  • Covid-secure measures are in place (see below)

Detailed information:

Group visit format

Timings

The length of a visit varies from group to group, but as a rule of thumb we recommend allowing 1½ to 2 hours.

Numbers

We are currently accepting groups of up to 20 people. The minimum group size is 10.

Facilitated visits include a welcome/introduction with a member of our education team, and a discussion/q&a session after you’ve had a look around. The discussion sessions are unstructured but we do attend to the specific interests and aims of each group.

Self-guided visits are for groups wishing to explore the house independently. They are not facilitated by a member of our education team.

All group visitors are welcome to listen to a free audio guide on their phones during the visit (please bring your own headphones).

 

Pricing

The price per person is £12 for adults or £6 for students/concessions.

For facilitated and out-of-hours visits there is an additional one-off fee of £60.

Booking process, payments and cancellations

Booking process

Please submit a booking form. We’ll then get back in touch to go over the arrangements and ask you to confirm the booking.

Payment

Once the booking is confirmed we’ll send you a pro forma invoice.

We ask that groups are paid for 14 days ahead of the visit date.

Cancellations

We will provide a full refund if bookings are cancelled with at least 14 days notice.

Please see our terms and conditions for more information.

Covid-secure measures

We're Good To Go“We’re Good To Go” is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.


Measures taken by the museum

  • The museum will be thoroughly cleaned before and after each group visit
  • We are accepting group visits only on Mondays and Tuesdays when the museum is closed to the public. Groups will have sole access to the museum space
  • All staff will maintain social distancing with group visitors and will wear PPE, including face masks and/or sneezeguards
  • Hand sanitiser will be available at the entrance and around the house
  • Hygiene and social distancing guidelines will be communicated to groups upon arrival
  • Discussions will be held in a large, well-ventilated room or in the garden when possible
  • We may take everyone’s temperature on arrival
  • Touchable interpretation (such as touchscreens) has been removed
  • We will keep the group leader’s contact details for three weeks after the visit so that we can provide them to NHS contact tracing if needed

Measures we ask groups to take

  • Visit in a ‘bubble’ as we cannot accommodate groups who are social distancing from one-another
  • Maintain social distancing with museum staff
  • Sanitise hands upon arrival
  • Wear a face covering at all times when on the premises
  • Arrive punctually and let us know if you are going to be delayed
  • Schools should inform us of any regulations or requirements they have in advance
  • Group members should not come if they feel ill or suspect they have a temperature prior to the visit
  • Group members who feel ill during a visit should alert a member of staff
  • Notify the museum should any group member(s) test positive for COVID-19 up to two weeks after the visit
  • Avoid travelling via public transport if possible
Risk assessment

In addition to the above Covid-secure measures, the following information will help you to make an informed decision about whether to book a group visit.

Teachers can use this information to write their risk assessments.

Supervision & behaviour

  • We are currently only accepting group visits when we are closed to the public
  • We ask that under-18s be accompanied by at least one teacher

First aid

  • At least one of our on-site staff is trained to provide first-aid treatment.
  • The nearest hospital with an A&E department is the Royal Free Hospital, tel. 020 7794 0500

Evacuation

  • An audible alarm will signal an evacuation. Fire exits are clearly signposted and our staff will assist wheelchair users and visitors with mobility problems.
  • The Assembly Point is on the pavement outside 22 Maresfield Gardens (the house next door to the museum)
  • The group leader should take the register at the Assembly Point and report anyone missing to museum staff.

Staff

  • All members of our education team are DBS checked.

Insurance cover

  • We have public liability insurance. Please contact us if you need to see a copy of our certificate.

Still need answers?

Please feel free to contact us if you have outstanding questions about health and safety in the context of group visits.

Accessibility

The ground floor, including Freud’s study, is accessible for wheelchair users.

We regret that we do not currently have a lift giving access to the first floor, or an accessible toilet.

For more information please refer to our accessibility page.