Visit Us

FAQs

What are your opening hours? 

From 12 August the Museum will be open 3 days a week: Wednesday, Saturday and Sunday from 10:30 – 17:00.

Your pre-booked ticket gives you access to the Museum for a 1 hour and 15 minute visit.

We are limiting the number of people in the house at any one time so that you can keep a distance of 2m from others in the house.

How do I book a ticket online? 

For your safety and the safety of our staff, everyone, including Friends and Patrons, must book online  and in advance.

Your ticket will be for a specific date and time.

Book now via Art Fund tickets

Please try to arrive up to 10 minutes before your time slot. Entry to the Museum is from the back of the house, and the entrance will be clearly sign posted.

If you are early, you will be asked to wait in the garden (covered if rainy). Please follow advice on social distancing.

Latecomers will only be admitted if there is capacity to do so, and if it is safe for other visitors and our staff.

We are happy to accommodate drop in visitors and last minute bookings if there is availability.

By purchasing a ticket you confirm that you are only booking for your household and/or support bubble. This is in line with current Government guidelines for Tier 2.

If you experience any difficulties when booking online please email [email protected]

If I can't visit at my allocated slot, can I change it for another date and time? 

Yes, please contact us to exchange the date for your visit.

If you wish to cancel your visit please contact us at least 48 hours before your visit date and we will issue a refund. After this time we will exchange your visit for an alternative date.

For cancelations and exchanges please email [email protected].

Special Access Requirements

If you have any special access requirements, please call us on +44 (0)20 435 2002 and we’ll be happy to help.

When I visit, will I need to register with the track and test app from the NHS?  

No. We are following the latest government guidance on this and ask you to do the same. We will keep your email address from your booking, for 3 weeks only so that we can provide names to the NHS contact tracing service if needed.

Will you check my temperature as I enter? 

Yes, for the safety of staff and other visitors, there will be a temperature check on arrival. If you feel ill or suspect that you have a temperature please delay your visit until it is safe to do so. Your ticket can be exchanged for another day.

If you feel ill during your visit, please alert a member of staff.

Will staff be wearing protective equipment? 

We ask that you to wear a face covering during your visit. This is in line with current government guidelines for busy public spaces.

We have been awarded a Good To Go certificate by The National Tourist Organisations of Great Britain and Northern Ireland. In recognition that we have confirmed that we have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.

How will I be able to social distance in the Museum? 

We have introduced a new system to ensure that you can maintain social distancing throughout your visit: the one-way system through the Museum and pre-booked, timed tickets to limit the number of people in the house at any one time. There are signs throughout the Museum to remind you about these new measures.

What will the visit be like? 

You will follow a one-way system through the house, with plenty of time to see Sigmund Freud’s study.

The audio guide has been updated for the new visitor route and is available to listen to free on your phone. You can find it here. Please bring your own headphones to listen on your device.

QR codes will be sited through the house to access further information. Staff will be on hand to guide you and answer queries.

What extra hygiene precautions are you taking? 

Hand sanitizer is available at the entrance and in the Museum for you to use.

The frequency of our cleaning throughout the Museum has been increased, including in the toilets.

Will any food or drink be available? 

Hot drinks and bottled water can be ordered in advance or in the shop.

Is the gift shop open? 

The gift shop will be open and you will be welcome to browse. All transactions will be card only. Items can be ordered online in advance or during your visit and collected when you leave.

There will be 2 trolleys available for you to place unwanted items in that you may have touched, and these will be quarantined for 48 hours before they are returned to the shelves. However there will be a limited range of items on display in the shop, so we would encourage you to browse and purchase items on our online shop before and during your visit.

For any purchase made you will be able to select the ‘pick-up in store’ option at the checkout and collect your items as you leave the Museum.

I know the Museum is having a hard time financially. How can I donate?  

Thank you. Every penny will help keep Freud’s home open.

It’s quick and easy to donate:
Text FREUD 5 to 70085 to donate £5
Text FREUD 10 to 70085 to donate £10
Text FREUD 20 to 70085 to donate £20
UK numbers only. Texts cost donation amount plus one standard rate message.

Donate by card here

Donate with PayPal in GBP from anywhere in the world

You can also make a contactless donation during your visit to the Museum.

There are many ways of supporting our work to preserve Sigmund and Anna Freud’s legacy, including by becoming a Friend or Patron. Find out more here

Thank you so much for helping.

Holiday Opening Hours 2020

 

Thursday 24 December:	Closed
Friday 25 December:	Closed
Saturday 26 December:	Closed
Sunday 27 December:	Closed
Monday 28 December:	Closed
Tuesday 29 December:	Closed
Wednesday 30 December:	10:30 – 17:00

London Pass

Please choose the London Pass ticket when booking. You will need to present your pass to be scanned upon arrival at the Museum.

Museums Association

Please choose the Museums Association ticket when booking. Proof of membership will be required upon arrival.

National Trust Members

50% discount on the full adult admission fee on presentation of a valid membership card (NT England only).

National Art Pass Holders

50% discount on adult admission on presentation of a valid National Art Pass.

Audio Guides

The audio guide has been updated for the new visitor route, and will be free to listen to on your phone.

Free WiFi

A free WiFi network is available in the Museum.
Terms and conditions apply.

By public transport

Finchley Road (Metropolitan and Jubilee lines)
5 minute walk

Hampstead (Northern line)
10 minute walk

Finchley Road & Frognal (Overground)
10 minute walk

Buses 13, 113, 187, 268 and C11 stop at Finchley Road.

TFL Journey planner

On foot or by bicycle

In line with our green policy, we encourage you to come to the museum by public transport, by bicycle or on foot.

You can secure your bicycle at our bike rack, which is located in the driveway to the right of the house.

Get directions

By car

Parking on Maresfield Gardens is restricted to residents only from Monday to Friday, 09:00 – 18:30.

Pay and display parking is available at the south end of Maresfield Gardens, and also on Nutley Terrace.

Disabled visitors are welcome to park in the museum’s driveway. Please see our accessibility page for more information.

Get directions