Welcome Back

We are very pleased to welcome you to the Freud Museum London. If you’ve been to Sigmund and Anna Freud’s home before, you will see that we have made a few changes designed for your safety, and the safety of our staff.

Safety continues to be our highest priority after 19 July, and we will for the time being continue our enhanced safety procedures. We know that our visitors want us to be cautious, and we want your visit to be as enjoyable as possible

Our Gift Shop is open and we encourage you to browse online before your visit.

Please note that tickets must now be booked online. Details of how to plan your visit and make a booking are below. Please email [email protected] if you are experiencing any issues with booking tickets.

New Opening Times

Monday: Closed
Tuesday: Closed
Wednesday: 10:30 – 17:00
Thursday: Closed
Friday: Closed
Saturday: 10:30 – 17:00
Sunday: 10:30 – 17:00

Admission Rates

Adults:  £14.00
Concessions:* £12.00
Young Persons (12-16): £9.00
Children under 12: Free
Friends and Patrons of the museum: Free
Groups: See our group visits page.

*Students with valid ID, senior citizens (over 60s), children aged 12-16, UK unemployed persons, and disabled persons. Please note that proof of eligibility may be requested.

BOOK TICKETS

We're Good To Go

In recognition that this business has confirmed that they have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.

Membership

Become a Friend

Join today and enjoy unlimited free entry for you and a guest, discounts on all events and 10% off in the museum shop.

Join Today

‘According to Schopenhauer’s famous simile of the freezing porcupines no one can tolerate too intimate an approach to his neighbour’

(Sigmund Freud, writing in Group Psychology)

Online Booking

All visitors, including Friends and Patrons, must book a ticket online. Book now via Art Tickets.
We are happy to accommodate drop in visitors and last minute bookings if there is availability. For a Press Pass visit, please see ‘Press visits’ below for details.

Your ticket does not need to be printed. Save paper and the environment. Please have it available on your phone when you arrive at the Museum.

Social distancing

The number of visitors to the Museum has been reduced so that you can maintain social distancing during your visit.
You will be asked to follow a one-way route around the house.
You will be able to listen to a free audio guide on your phone during the visit (please bring your own headphones).

Face coverings

We recommend that all visitors wear a face covering, for your safety and the safety of other visitors and staff. Please let shop staff know if you are exempt.
Freud Museum Face Masks can be purchased here.

If you feel unwell

Your temperature will be taken on arrival. If you or anyone you live with displays symptoms associated with COVID-19, please delay your visit until it is safe to do so.

Hand sanitiser stations

Hand sanitiser will be available at the entrance, and in the house, for you to use.

Increased cleaning

The frequency of our cleaning throughout the Museum has been increased, including in the toilets.

Protection for our staff

Personal protective equipment (PPE) has been introduced for our staff, including face masks, and sneezeguards.

Gift Shop

The gift shop will be open, but all transactions will be card only. Items can be ordered online in advance or during your visit and collected when you leave.

Garden

The garden will be open.

Group visits

The entire Museum can be booked for group visits. You can book a timed session when your group (family or friends) will have the house to yourselves. Please contact our Front of House team [email protected] for more information or call on +44 (0)20 7435 2002

Press visits

All press visits must be pre-arranged in advance. While we do not charge for press pass tickets, you will need email us at [email protected] to arrange a date and time for a press visit, including details of your media organisation and the proposed publication of your article.

Indeed, we are not surprised by the idea of setting up the use of soap as an actual yardstick of civilization’ 

(Sigmund Freud, writing in Civilization and its Discontents)

FAQs

What are your opening hours? 

From 12 August the Museum will be open 3 days a week: Wednesday, Saturday and Sunday from 10:30 – 17:00.

Your pre-booked ticket gives you access to the Museum for a 1 hour and 15 minute visit.

We are limiting the number of people in the house at any one time so that you can keep a distance of 2m from others in the house.

How do I book a ticket online? 

For your safety and the safety of our staff, everyone, including Friends and Patrons, must book online  and in advance.

Your ticket will be for a specific date and time.

Your ticket does not need to be printed. Save paper and the environment. Please have it available on your phone when you arrive at the Museum.

Book now via Art Fund tickets

Please try to arrive up to 10 minutes before your time slot. Entry to the Museum is from the back of the house, and the entrance will be clearly sign posted.

If you are early, you will be asked to wait in the garden (covered if rainy). Please follow advice on social distancing.

Latecomers will only be admitted if there is capacity to do so, and if it is safe for other visitors and our staff.

We are happy to accommodate drop in visitors and last minute bookings if there is availability.

If you experience any difficulties when booking online please email [email protected]

If I can't visit at my allocated slot, can I change it for another date and time? 

Yes, please email [email protected] to exchange the date for your visit. Please note, due to Covid restrictions, we can only exchange your ticket for an alternative date and time if you notify us 24 hours before your visit.

If you wish to cancel your visit please contact us at least 48 hours before your visit date and we will issue a refund. After this time we will exchange your visit for an alternative date.

For cancellations and exchanges please email [email protected].

Can I pay for admission with an American Express card?

Unfortunately our booking system does not accept American Express cards. However, if you would like to use an American Express card to purchase tickets please email [email protected]

Special Access Requirements

If you have any special access requirements, please call us on +44 (0)20 7435 2002 and we’ll be happy to help.

Exhibition handouts are available for those unable to access the first floor.

Visitors who require a carer or companion can book a free Disabled Companion ticket when booking.

When I visit, will I need to register with the track and test app from the NHS?  

You can either register with the NHS app or fill in our online form.

The government recommends that we ask every visitor (over the age of 16) to provide their name and contact details or ‘check in’ using the NHS COVID-19 app.

If you do not have the NHS COVID-19 app please fill in this form for each individual visitor in your group prior to your visit: Test & Trace Visitor Details

Will you check my temperature as I enter? 

Yes, for the safety of staff and other visitors, there will be a temperature check on arrival. If you feel ill or suspect that you have a temperature please delay your visit until it is safe to do so. Your ticket can be exchanged for another day.

If you feel ill during your visit, please alert a member of staff.

Will staff be wearing protective equipment? 

We recommend that all visitors wear a face covering, for your safety and the safety of other visitors and staff. Please let shop staff know if you are exempt.

Freud Museum Face Masks can be purchased here.

We have been awarded a Good To Go certificate by The National Tourist Organisations of Great Britain and Northern Ireland. In recognition that we have confirmed that we have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.

We're Good To Go

How will I be able to social distance in the Museum? 

We have introduced a new system to ensure that you can maintain social distancing throughout your visit: the one-way system through the Museum and pre-booked, timed tickets to limit the number of people in the house at any one time. There are signs throughout the Museum to remind you about these new measures.

What will the visit be like? 

You will follow a one-way system through the house, with plenty of time to see Sigmund Freud’s study.

The audio guide has been updated for the new visitor route and is available to listen to free on your phone. You can find it here. Please bring your own headphones to listen on your device.

QR codes will be sited through the house to access further information. Staff will be on hand to guide you and answer queries.

What extra hygiene precautions are you taking? 

Hand sanitizer is available at the entrance and in the Museum for you to use.

The frequency of our cleaning throughout the Museum has been increased, including in the toilets.

Will any food or drink be available? 

Hot drinks and bottled water can be ordered in advance or in the shop.

Is the gift shop open? 

The gift shop will be open and you will be welcome to browse. All transactions will be card only. Items can be ordered online in advance or during your visit and collected when you leave.

There will be 2 trolleys available for you to place unwanted items in that you may have touched, and these will be quarantined for 48 hours before they are returned to the shelves. However there will be a limited range of items on display in the shop, so we would encourage you to browse and purchase items on our online shop before and during your visit.

For any purchase made you will be able to select the ‘pick-up in store’ option at the checkout and collect your items as you leave the Museum.

I know the Museum is having a hard time financially. How can I donate?  

Thank you. Every penny will help keep Freud’s home open.

It’s quick and easy to donate:
Text FREUD 5 to 70085 to donate £5
Text FREUD 10 to 70085 to donate £10
Text FREUD 20 to 70085 to donate £20

UK numbers only. Texts cost donation amount plus one standard rate message.

Donate by card here

Donate with PayPal in GBP from anywhere in the world

You can also make a contactless donation during your visit to the Museum.

There are many ways of supporting our work to preserve Sigmund and Anna Freud’s legacy, including by becoming a Friend or Patron. Find out more here

Thank you so much for helping.

Holiday Opening Hours 2021-22

 

Friday 24 December: Closed
Saturday 25 December: Closed
Sunday 26 December: Closed
Monday 27 December: Closed
Tuesday 28 December: Closed
Wednesday 29 December: 10:30 – 17:00
Thursday 30 December: Closed
Friday 31 December: Closed
Saturday 1 January: Closed
Sunday 2 January: 10:30 – 17:00
London Pass

Please choose the London Pass ticket when booking. You will need to present your pass to be scanned upon arrival at the Museum.

Museums Association

Please choose the Museums Association ticket when booking. Proof of membership will be required upon arrival.

National Trust Members

50% discount on the full adult admission fee on presentation of a valid membership card (NT England only).

National Art Pass Holders

50% discount on adult admission on presentation of a valid National Art Pass.

Audio Guides

The audio guide has been updated for the new visitor route, and will be free to listen to on your phone.

Free WiFi

A free WiFi network is available in the Museum.
Terms and conditions apply.

Getting Here

20 Maresfield Gardens
London NW3 5SX

By public transport

Finchley Road (Metropolitan and Jubilee lines)
5 minute walk

Hampstead (Northern line)
10 minute walk

Finchley Road & Frognal (Overground)
10 minute walk

Buses 13, 113, 187, 268 and C11 stop at Finchley Road.

TFL Journey planner

On foot or by bicycle

In line with our green policy, we encourage you to come to the museum by public transport, by bicycle or on foot.

You can secure your bicycle at our bike rack, which is located in the driveway to the right of the house.

Get directions

By car

Parking on Maresfield Gardens is restricted to residents only from Monday to Friday, 09:00 – 18:30.

Pay and display parking is available at the south end of Maresfield Gardens, and also on Nutley Terrace.

Disabled visitors are welcome to park in the museum’s driveway. Please see our accessibility page for more information.

Get directions

In the local area

A short walk from the museum is Camden Arts Centre, a lively hub for contemporary arts.

Hampstead has a concentration of London’s hidden gems; small historic houses that have a fascinating story to tell about their former residents.

An easy walk from the Freud Museum are the homes of poet John Keats, architect Erno Goldfinger, and Fenton House – a 17th century merchant’s home.

Further afield, across the Heath, is Kenwood – a beautiful stately home containing a great collection of Old Master paintings.

Do make the most of your escape from the crowds of central London by exploring these houses.

Along the way, you can wander through the charming cobbled streets of Hampstead Village, taking in the local shops, cafes and some famous old pubs, before heading for Hampstead Heath.

The woodlands and ponds of the Heath are popular with walkers and offer some of the best views of London.