Online Events - Frequently Asked Questions

When will I receive my link to join? 

You will receive your personal joining link 24 hours before the event startsonce the booking for the event has closed. You will also receive a reminder 1 hour before the event begins containing that same unique link. 

Do I use the same link if my event is taking place over more than one day? 

No, you will receive a new link in advance of every new session. We think this is the most safe and secure way to invite you to our webinars. 

What if I cannot see the email with a link in my inbox? 

The first thing to do is check your spam or junk folder. Sometimes these emails end up in there. Otherwise, please contact us at [email protected] and we’ll be here to help. Ideally let us know if you haven’t received it before the talk starts – we’d hate for you to miss out! 

Will I be seen when I join the event? 

No, you won’t. We only set up Webinars instead of Meetings – this means we have a little more control to help the lecturer deliver a coherent and uninterrupted talk, and your experience is much more secure. 

Why can I not hear/see the speaker during the live event? 

Few things to check – do you have headphones plugged into the audio jack preventing sound from coming out of the computer speakers? Is your device connected via bluetooth to something (e.g. bluetooth headphones or speakers)? Is your internet connection stable? If it isn’t any of those things, just close and reopen the window with the same link and it should work. 

How do I send a message to the speaker? 

Hover over your screen where you will see a Q&A button. We encourage everyone to use the Q&A button and not the chat button for all of our events. 

I cannot attend the live event in part or in full – will I receive a recording? 

Yes, all attendees will receive a link to the recording 24 hours after the event has taken place. Please be patient as it takes a little while to process, but it will definitely come to you. 

I missed out on the booking. Is there a way I can still attend? 

Unfortunately, we close the booking and import all our attendees to the Webinar platform 24 hours before it starts. It won’t be possible to add anyone after this stage. We will try to release the recordings of events at later dates, so you can look forward to watch the event recording in the future.