Friends’ Membership Terms and Conditions

The Freud Museum is a charity registered in England (registered number: 1112854) and having its principal office at 20 Maresfield Gardens, London NW3 5SX.

On applying to become a Member of the Freud Museum Friends Scheme you are automatically agreeing to these terms and conditions and you are providing us with the appropriate consent to handle your personal information in accordance with data protection laws and our data protection policies. References to the ‘Museum’, ‘we’ or ‘us’ are references to the Freud Museum London.

Our acceptance of your application will bring into force a legally binding contract between us and these terms and conditions will form the basis of that contract through which the Museum will deliver a service to you as a Member of the Friends Scheme.  Where you apply for Gift Membership for someone else, we will deliver these services to the person named in your application. 

1. Friends Membership benefits

1.1 As a member you will automatically receive a range of benefits as part of your membership package. The minimum membership package will include:

  • Free entry to the Museum for the membership holder and one guest when open for public access.
  • Discounts on selected Museum events, courses and conferences.
  • Discount in the Museum shop.
  • Exclusive invitations to private views of selected Museum exhibitions.

1.2 We reserve the right to change the benefits that apply to Museum membership at any time and without prior notice. Where possible, changes to benefits will be published on the Museum website.

1.3 We may maintain, cancel or introduce different categories of membership from time to time.  It is your responsibility to ensure that you have the most appropriate category of membership to suit your personal circumstances at any time. The Museum is not responsible in the event that a more appropriate category of membership may have been available at any time.

2. Visiting as a Member

2.1 Members should remember to bring their Membership card when they visit. If you do not have your card with you, or if your Membership card is yet to be received, you can request the Admission Team in the Shop to check your record on the Museum database to confirm that you hold a valid Membership of the Freud Museum. We may not allow free entry to the Museum without your Membership card. 

2.2 Membership cards are for the named card holder(s) only. Membership may not be transferred to another person and Members are not permitted to allow another person to use their Membership card. We may on occasion seek additional identification.

2.3 Museum Membership is valid from the date payment is processed to the Museum until the date of expiry shown on the card, being not less than one year.

2.4 Membership cards will normally be delivered within 15 working days of your application for Membership being accepted by the Museum.  In the meantime, you may use your Membership Number when you visit, or request the Admission Team in the Shop to check your record on the Museum database to confirm Membership.

2.5 Lost Membership cards will be replaced once free of charge. We reserve the right to charge a small administration fee for any subsequent replacement cards.

2.6 Entry to the Museum is during normal public access opening hours only.  Opening hours may vary.  Although we will endeavour to adhere to advertised opening hours we reserve the right to change opening hours or close the Museum at short notice for safety, private hire, or any other reason.  Please check our website before visiting.  We reserve the right to restrict entry or to require that any member leave the Museum for reasons of health or safety or if we consider that it is in the best interests of the Museum or our staff, volunteers, or other visitors.

3. Right to refuse applications

3.1 The Museum reserves the right to refuse any application for Membership. The Museum also reserves the right not to fulfil or to cancel a Membership if you (or the Member, where you purchase Gift Membership for another person) are found to be in breach of these conditions.

3.2 On receipt of your application we will debit your card or process the Direct Debit payment or process your cheque for the price (as applicable). However, our acceptance of your offer remains subject to approval of it by us. Once a decision has been reached we will either confirm that your application has been accepted, at which point a contract will be formed between us, or notify you that we cannot accept your application. If we cannot accept your application for whatever reason we will confirm that your account has been re-credited (if applicable).

3.3 If we are unable to obtain payment authorisation from the issuer of your card or from your bank in the case of Direct Debit payments and a Membership has already been issued to you, we will request you return the card and you will forfeit any benefits.

4. Price information

4.1 All quoted Membership fees are for a one-year Membership subscription.

4.2 Membership subscriptions are payable in full annually.

4.3 We reserve the right to increase the price of your Membership subscription on an annual basis.

5. Credit/Debit card payments

5.1 The credit/debit card information you provide us for a Membership transaction is used solely for the purpose of processing that Membership transaction.

5.2 We only accept card payments online via the Museum website or in the Museum Shop. We do not accept card payments via email or post. 

5.3 If you are not using your own credit/debit card to pay for the Membership subscription, you must ask permission of the credit/debit card holder before entering payment details. When you pay for Membership of the Museum you are confirming that you have obtained the express prior permission of the credit/debit card holder.

6. Direct Debit payments

6.1 If an error has been made in the payment of your Direct Debit by us or your bank/building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when requested to do so by the Museum.

6.2 You can cancel a Direct Debit any time by simply contacting your bank or building society. Written confirmation may be required. We would be grateful if you also notify us using the contact methods set out below.

7. Your rights to cancel

7.1 As a consumer, you have a legal right to cancel the contract formed between us (and receive a refund of the fees paid) if you change your mind or decide for any other reason that you do not want to continue the Membership.

7.2 Your legal right to cancel the contract starts from the date on which we confirm that your application for Membership has been accepted, which is when the contract between us is formed. Your deadline for cancelling the contract is 14 days after the day on which this contract was formed.

If you cancel within the 14 day period, we will:

  • refund you the price you paid for the Membership.
  • make any refunds due to you as soon as possible via the method used to pay.

Note that payments are not refunded after the 14 day period.

7.3 To cancel your membership, you just need to let us know that you have decided to cancel. The easiest way to do this is by contacting the Development Team at the Museum at [email protected]. You can also contact us by telephone on 020 7435 2002 or by post to Development Office, Freud Museum London, 20 Maresfield Gardens, London NW3 5SX.

7.4 In addition to your rights as a consumer, if you pay for your membership by annual Direct Debit you may cancel your Membership during the course of your period of Membership. To cancel your contract in this way, you just need to let us know that you have decided to cancel. The easiest way to do this is by emailing [email protected]

When you notify us to cancel your Membership, your Membership will continue until the next due date for Direct Debit and we will not take any further Direct Debit payments.  We will not refund to you any payments already made.

Refunds are only made in accordance with Clause 7.2 (above).

8. Gift Membership

8.1 Gift Membership can only be used by the named card holder or card holders (subject always to the terms of the category of Membership purchased).

8.2 The purchaser of any Gift Membership warrants that he/she has the consent of the member to provide the member’s personal data to the Museum for the purposes of administering the membership and membership benefits.

9. Data protection and use of personal data

9.1 When you apply for Museum Membership (and throughout the course of your membership subscription) it will be necessary for us to obtain certain information from you (such as your name and address). We will treat this as personal data for the purposes of data protection law. The Museum will collect, hold and process your personal data in accordance with the General Data Protection Regulation.

We use the personal data you provide as a member of the Freud Museum Friends Scheme to fulfill your membership. This includes occasional postal and email communications, such as the annual Freud Museum magazine, monthly e-newsletters, invitations to Private Views of exhibitions, and to send membership renewal information by mail or email. Please see www.freud.org.uk for details of the Museum Privacy Policy.

10. Liability

10.1 Subject to clause 10.3, and to the extent possible by law, the Museum excludes all liability to Members or to any other third party for any loss of profit, or any special, incidental or consequential damages (however arising, including negligence) arising out of, or in connection with services, benefits and/or products supplied by the Museum or any company associated with the Museum.

10.2 Subject to clause 10.3, the liability of the Museum to you is limited to the amount of your Membership fee.

10.3 Nothing in these terms and conditions excludes liability for death or personal injury caused by the Museum’s negligence or for fraud or fraudulent misrepresentation.

11. Queries, comments and complaints

The Museum will aim to respond to any query received within 10 working days. This may be an acknowledgement of receipt whilst further investigations are carried out. If you have any queries or complaints, please contact the Development team at:

Email: [email protected]

Telephone: 020 7435 2002

Post: Development Office, Freud Museum London, 20 Maresfield Gardens, London NW3 5SX

12. General

Anything said by any sales person or member of our staff on our behalf should not be understood as a variation of these terms and conditions, nor as a representation about the nature and quality of the services being offered by us.